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© 2026 qilowatt.it
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© 2026 qilowatt.it
This Terms of Service ("Terms") governs your access to and use of the Qilowatt web application available at https://app.qilowatt.it and related services (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms.
If you do not agree to these Terms, do not use the Service.
Provider: QWATT OÜ, a company organized under the laws of Estonia ("Qilowatt," "we," "our," or "us").
Contact: support@qilowatt.eu
Qilowatt provides energy monitoring and management software that may integrate with third‑party hardware (e.g., inverters, meters, batteries) and services (e.g., energy traders, utilities, cloud services). Functionalities can include dashboards, analytics, automations, and device control where supported.
We continuously improve the Service. Features may change, be added, or removed. When we make material changes, we will use reasonable efforts to notify you in advance.
You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
We may offer multi‑factor authentication; enabling it is strongly recommended.
You agree not to:
We may suspend or terminate access for violations. When feasible, we prefer to work with you to fix issues (e.g., misconfigurations) before taking stricter action.
The Service may read from or send commands to connected devices via protocols such as MQTT/Modbus or via vendor APIs. You are responsible for ensuring that devices are installed and operated safely and in compliance with manufacturer instructions and applicable standards.
Critical operations: The Service is not designed for life‑support, critical infrastructure, or other hazardous uses where failure could lead to injury, death, or severe environmental damage.
Third‑party services: Integrations (e.g., energy traders, utilities, smart‑home platforms) are provided "as is" and subject to the third party’s terms. We are not responsible for third‑party outages or changes.
Refunds: Where required by law or our posted refund policy, we will provide refunds. Otherwise, fees are non‑refundable.
We may provide free trials or beta features. These are provided for evaluation and may be changed or discontinued at any time. Betas may be less reliable than generally available features.
The Service, including software, UI, and content, is owned by us or our licensors and protected by IP laws. Subject to these Terms, we grant you a limited, non‑exclusive, non‑transferable, revocable license to access and use the Service.
You must not remove proprietary notices or use our trademarks without permission. Feedback you provide may be used by us without obligation to you.
Backups: We use reasonable measures to safeguard data, but you are encouraged to keep your own backups for business continuity.
Our processing of personal data is described in our Privacy Policy ({{link to privacy policy}}). Where required, we offer a Data Processing Agreement (DPA) for customers acting as controllers under GDPR.
We strive for high availability and timely support. From time to time, maintenance or factors outside our control may affect availability.
When issues arise, our approach is to diagnose and fix the root cause, offer workarounds, and restore normal operation as quickly as reasonably possible. If an incident materially impacts your use, we will provide status updates and a post‑incident summary upon request.
The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.
Where the law does not allow disclaimers, your statutory rights remain unaffected. For paid plans, our service commitment is to work diligently to correct defects and deliver a fix or suitable workaround within a commercially reasonable timeframe.
To the maximum extent permitted by law:
You agree to indemnify and hold us harmless from third‑party claims arising from your unlawful use of the Service or violation of these Terms, except to the extent caused by our breach or willful misconduct.
You may stop using the Service at any time. We may suspend or terminate your access if you materially breach these Terms. When reasonable, we will notify you and work with you to resolve issues before suspension.
Upon termination, your right to access the Service ends. We may retain and use data as permitted by law and our Privacy Policy. Where feasible, you may request a copy of your data within {{30}} days after termination.
We may update these Terms from time to time. If we make material changes, we will provide notice (e.g., by email or in‑app) and the updated Terms will be effective on the stated date. Continued use after the effective date constitutes acceptance.
You must comply with applicable export control and sanctions laws. You may not use the Service if you are located in or are a resident of a country or region subject to comprehensive sanctions, or if you are on a restricted party list.
These Terms are governed by the laws of {{Estonia}} without regard to conflict‑of‑laws rules. The courts of {{Tallinn, Estonia}} will have exclusive jurisdiction, except where consumer protection laws grant you additional rights.
Before resorting to litigation, both parties agree to attempt to resolve disputes in good faith, including through escalation to senior representatives and, if mutually agreed, mediation.
You agree to receive notices electronically (e.g., via the Service or email). Keep your contact details up to date.
Questions about these Terms? Contact us at {{legal email}}.
If applicable, the following addenda may supplement these Terms and prevail in case of conflict: